Frequently Asked Questions (FAQ)
Ordering
Q: How do I place an order?
A: Placing an order at iconicprintsbooks.com is simple. Browse our catalog, select the items you wish to purchase, choose your preferred options if applicable, and add them to your cart. Once ready, proceed to checkout to enter your shipping and payment details.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure prompt delivery. If you need to make changes or cancel an order, please visit our returns and exchanges section for guidance. Once an order has been shipped, modifications are no longer possible.
Shipping
Q: What shipping options are available?
A: We provide reliable shipping options for domestic and international customers. Shipping times and costs depend on the destination and the size of your order. Once shipped, you will receive a tracking number to monitor your package.
Q: How can I track my order?
A: After your order is processed and shipped, you will receive a confirmation email with tracking information. You can use this information to follow your package until it arrives at your doorstep.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. Items may be returned in their original, unused condition within the timeframe specified in our return policy. Certain items, such as personalized or final-sale products, are not eligible for return.
Q: How do I initiate a return or exchange?
A: To return or exchange an item, please follow the instructions provided in our returns section. Once your item is received and inspected, we will process your refund or exchange promptly. Customers are responsible for return shipping unless the item was defective or an error occurred on our part.
Products
Q: Are your products authentic reproductions from The Metropolitan Museum of Art?
A: Yes. All products featured on iconicprintsbooks.com are officially licensed and carefully curated to represent artworks from The Metropolitan Museum of Art’s collection. We ensure that every item maintains the highest quality and authenticity standards.
Q: Can I purchase gift cards?
A: Gift cards are available for purchase directly on our website and can be used toward any product in our catalog.
Other Questions
Q: Can I purchase items for international delivery?
A: Yes, we ship internationally. Shipping costs, customs fees, and delivery times vary depending on the destination.
Q: How can I contact you for additional assistance?
A: For further assistance, please consult our returns and customer support pages for detailed guidance.
We encourage customers to review our full Shipping & Returns Policy for additional information. At iconicprintsbooks.com, our goal is to provide a seamless, enjoyable shopping experience while bringing the beauty of The Metropolitan Museum of Art into your home.